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Terms of Service

Last updated: April 2026

These Terms of Service ("Terms") govern your access to and use of the FulfillPros website, platform, and services (collectively, the "Service") provided by FulfillPros, Inc. ("FulfillPros," "we," "our," or "us"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing our website, or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of a business or other entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

2. Description of Service

FulfillPros provides a technology platform that connects eCommerce brands with third-party logistics (3PL) warehouses for order fulfillment. Our services include, but are not limited to:

  • A marketplace for discovering and connecting with fulfillment partners
  • Automated contracting tools for generating master service agreements and statements of work
  • Integration connectors for eCommerce platforms and warehouse management systems
  • Order routing and management tools for distributed fulfillment networks
  • Analytics, reporting, and performance monitoring dashboards

FulfillPros is a technology platform and does not itself provide warehousing, shipping, or fulfillment services. The fulfillment relationship is between the brand and the 3PL provider.

3. User Accounts

To access certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must notify us immediately of any unauthorized use of your account or any other breach of security. FulfillPros will not be liable for any loss or damage arising from your failure to protect your account credentials.

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws, regulations, or third-party rights
  • Submit false, misleading, or fraudulent information, including warehouse capabilities or brand requirements
  • Interfere with or disrupt the Service, servers, or networks connected to the Service
  • Attempt to gain unauthorized access to any part of the Service or its related systems
  • Use the Service to transmit malware, viruses, or other harmful code
  • Scrape, harvest, or collect data from the Service without authorization
  • Use marketplace data or partner information obtained through the Service to circumvent the platform for direct engagement

5. Intellectual Property

The Service and its original content, features, and functionality are owned by FulfillPros and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. Our trademarks, logos, and service marks may not be used without our prior written consent.

You retain ownership of any data and content you upload to the Service. By uploading content, you grant FulfillPros a non-exclusive, worldwide, royalty-free license to use, process, and display that content solely for the purpose of providing the Service.

6. Fees and Payment

Certain features of the Service require payment. Fees are described on our pricing page and in any applicable order form or statement of work. All fees are quoted in U.S. dollars and are non-refundable unless otherwise stated. We reserve the right to change our fees with 30 days' notice.

If you fail to pay any fees when due, we may suspend or terminate your access to the paid features of the Service.

7. Limitation of Liability

To the maximum extent permitted by law, FulfillPros shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising out of or related to your use of the Service.

FulfillPros does not guarantee the performance, reliability, or quality of any 3PL provider or brand on the platform. The fulfillment relationship is solely between the brand and the 3PL. FulfillPros is not liable for any losses, damages, or disputes arising from that relationship.

Our total aggregate liability for any claims arising under these Terms shall not exceed the amount you paid to FulfillPros in the twelve (12) months preceding the claim.

8. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

9. Termination

You may terminate your account at any time by contacting us or using the account settings in the platform. We may suspend or terminate your access to the Service at any time for violation of these Terms, non-payment, or any other reason at our discretion, with or without notice.

Upon termination, your right to use the Service ceases immediately. We will make your data available for export for 30 days following termination, after which it may be deleted. Sections of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, and governing law) will remain in effect.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of such courts.

11. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

12. Contact

If you have questions about these Terms, please contact us at:

FulfillPros, Inc.
Email: [email protected]
Web: fulfillpros.ai/contact