Privacy Policy

FulfillPros, Inc. ("FulfillPros," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at fulfillpros.ai, use our platform, or otherwise interact with our services.

1. Information We Collect

Information you provide directly

When you create an account, fill out a contact form, or communicate with us, we may collect your name, email address, company name, job title, phone number, and the content of your messages. If you are a brand or 3PL using our platform, we also collect business information such as order volumes, warehouse locations, and integration configurations.

Information collected automatically

When you visit our website or use our platform, we automatically collect certain information including your IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and other usage data. We collect this information through cookies, web beacons, and similar technologies.

Information from third parties

We may receive information about you from third-party services that you integrate with FulfillPros, such as eCommerce platforms (Shopify, Amazon, etc.) and warehouse management systems. This information is limited to what is necessary to provide our services.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform and services
• Process transactions and facilitate fulfillment operations
• Match brands with appropriate 3PL partners based on requirements
• Send you service-related communications, updates, and support responses
• Send marketing communications with your consent, which you can opt out of at any time
• Analyze usage patterns to improve user experience and platform performance
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With marketplace partners: When you use our marketplace to connect with brands or 3PLs, we share relevant business information (such as capabilities, requirements, and contact details) to facilitate the matching and contracting process.
• With service providers: We share information with third-party vendors who perform services on our behalf, such as hosting, analytics, email delivery, and payment processing. These providers are contractually obligated to protect your data.
• For legal compliance: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, regular security assessments, and monitoring. While we strive to protect your data, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Portability: Request a machine-readable copy of your data.
• Opt-out: Opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us at [email protected].

6. Cookies and Tracking

We use cookies and similar tracking technologies to collect usage data and improve our services. The types of cookies we use include:

• Essential cookies: Required for the platform to function properly, including session management and security.
• Analytics cookies: Help us understand how visitors interact with our website so we can improve the experience.
• Marketing cookies: Used to deliver relevant advertising and measure campaign effectiveness.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our platform.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

FulfillPros, Inc.
Email: [email protected]
Web: fulfillpros.ai/contact